Return & Refund Policy

All Auto Parts – Customer Satisfaction Guaranteed

At All Auto Parts, we are committed to ensuring you are completely satisfied with your purchase. Our Return & Refund Policy is designed to provide a simple, transparent, and hassle-free experience for our customers across South Africa.

1. Returns

Eligibility for Returns

To qualify for a return, your items must meet the following criteria:
  • Timeframe: Items must be returned within 11 days of the delivery date.
  • Condition: Products must be unused, unopened, and kept in their original packaging.
  • Completeness: All tags, components, and accessories must be included in the return package.

Non-Returnable Items

The following items cannot be returned:
  • Custom-made or special-order auto parts.
  • Final sale or clearance stock.
  • Products damaged through customer misuse or improper vehicle installation.

How to Initiate a Return

  1. Contact Support: Reach out to our support team with your order number, the reason for the return, and photos of the product if applicable.
  2. Approval: Once your request is approved, we will send you step-by-step return instructions.
  3. Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Return Shipping Guidelines

  • Courier Service: We highly recommend using a trackable courier service. All Auto Parts cannot guarantee or take responsibility for returned items lost in transit.
  • Packaging: Returned items must be securely packaged to prevent any transit damage.

2. Policy Summary & Quick Facts

Policy Detail Specification
Return Period 11 days from the delivery date
Restocking Fee None (R0.00)
Return Method By courier or mail
Return Shipping Cost Customer responsibility (unless the item is defective or incorrect)
Refund Processing 7–10 business days after approval
Currency South African Rand (ZAR)

3. Refunds

Refund Processing

Approved refunds are processed within 7–10 business days and issued directly to the original payment method used during checkout. Depending on your financial institution, additional processing time may apply before the funds reflect in your account.

Partial Refunds

A partial refund may be issued if:
  • The item is not returned in its original, pristine condition.
  • The product is damaged or missing parts for reasons not caused by our error.

Non-Refundable Charges

The following items are strictly non-refundable:
  • Original delivery and shipping costs.
  • Final sale or clearance items.
  • Custom-made or special-order products.

Late or Missing Refunds

If your approved refund has not appeared in your account yet:
  1. Double-check your bank account balance.
  2. Contact your bank or payment provider, as processing times vary across South African banks.
  3. If you still have not received it, contact our support team for immediate assistance.

4. Exchanges

We only replace items if they are defective, damaged, or incorrectly supplied by us. If you need to exchange a part for the exact same item, please contact our support team with your order details and supporting photographs.

5. Damaged, Defective, or Incorrect Orders

Customers must inspect their heavy machinery or auto parts immediately upon delivery. If your order arrives damaged, incorrect, or incomplete, please follow these steps:
  • Notify us within 48 hours of delivery.
  • Provide clear photographs of the item and its packaging.
  • Include your order number in all communications.

Please note: Failure to report delivery issues within this 48-hour timeframe may affect your eligibility for claims, refunds, or replacements.

Contact Us

For any return, exchange, or refund inquiries, please reach out to our team:
  • 📍 Address: 6, 14 Ella St, Willows, Bloemfontein, 9320, South Africa
  • 📞 Phone / WhatsApp: +27 68 863 5859
  • 📧 Email: info@allpartsauto.co.za
  • 🌐 Website: www.allpartsauto.co.za