Shipping Policy

At All Auto Parts, we are committed to providing a secure, efficient, and dependable shipping experience for our customers across South Africa. This Shipping Policy details our order processing steps, delivery timelines, tracking procedures, and customer guidelines.

• Processing Time: All orders are processed within 1–2 business days following full payment confirmation.
• Weekends & Holidays: Orders placed over weekends or on public holidays will begin processing on the next working day.
• Quality Assurance: Every auto part undergoes a strict quality check and is securely packaged before dispatch to ensure it arrives in perfect condition.
• Dispatch Notification: You will receive an official shipping confirmation as soon as your package is handed over to our courier partner.

• Estimated Delivery: 1–2 business days after dispatch.
• Note: Delivery times may occasionally vary slightly based on regional courier schedules, weather conditions, or remote destination locations.

• Tracking Numbers: A unique tracking code is generated immediately upon shipment.
• Updates: Tracking links will be sent directly to you via email or WhatsApp so you can monitor your parcel in real-time.
• Support: If you do not receive your tracking details within 48 hours of dispatch, please reach out to our team immediately.

Because auto parts and heavy machinery require careful handling, customers must inspect all items immediately upon arrival. If your order is damaged, incorrect, or incomplete, please follow these steps:

• Report the issue to us within 48 hours of delivery.
• Provide your order number along with clear photographs of the product and its packaging.
• Please note: Failure to notify us within this strict 48-hour window may affect your claim eligibility.

While we work closely with top-tier logistics providers to ensure on-time delivery, occasional delays can happen due to external factors. These include:

• Courier network disruptions
• Severe weather events
• Public holidays and festive backlogs
• Unforeseen logistical challenges

All Auto Parts cannot be held liable for delays caused by third-party shipping companies or events outside our reasonable control. However, we will always assist you in tracking down and speeding up your delivery where possible.

For any shipping, tracking, or delivery inquiries, please get in touch with us:

• 📍 Address: 6, 14 Ella St, Willows, Bloemfontein, 9320, South Africa
• 📞 Phone / WhatsApp: +27 68 863 5859
• 📧 Email: info@allpartsauto.co.za
• 🌐 Website: www.allpartsauto.co.za